General FAQs

The screws / spokes on the wheel rust
Please ensure to keep the bike under cover and out of the weather when not in use and refrain from leaving moisture on the E bike and coming into contact wi...
Wed, Jan 27, 2021 at 11:10 PM
The rim is completely cracked, or spokes are broken
If a rim is cracked it may be possible to have it professionally welded. Otherwise, replace the rim. We do not suggest riding a bike with the rim cracked.  ...
Wed, Jan 27, 2021 at 11:10 PM
The bicycle cracks when pedalling from the bottom bracket
If the cracking only occurs with motor assistance, an error in the motor is likely. If the cracking occurs exclusively without motor assistance, the bottom ...
Wed, Jan 27, 2021 at 11:39 PM
The handlebar is loose when riding and is slack
There is a number of possible causes for loose handlebars:  - The handlebars are loose at the connection to the stem. This will cause the handlebars to roll...
Wed, Jan 27, 2021 at 11:40 PM
Pedals are falling off
Be sure to observe the marking on the pedals ("R" and "L" - left pedals have opposite threads). Reattach and tighten the pedals securely...
Mon, Oct 3, 2022 at 11:24 AM